- Representing our client in front of the customer (B2B) & resolve complex technical issues
- Acting as a technical point of contact in relationships with other enterprises
- Exhibiting leadership through personal responsibility, accountability & teamwork
- Frequently managing critical situations on technical & relationship level
- Using trace analysis to analyze problems & develop solutions to meet customer needs
experience - Recent working experience in a customer-facing support role
skills - Driven by passion for technology
- A customer-oriented mindset
- High adaptability in dynamic working environments & rotating shifts
- Strong communication skills, both written and verbal
qualifications - Full Professional Proficiency in German
- Advanced level in English for training/reporting purposes
- A Mathematics, Engineering, or Technology related academic background
- Strong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
- Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is high
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Support Engineer with German - Athens, Ελλάδα - Randstad Hellas
Περιγραφή
Are you a fluent German speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?
We are looking for a passionate Technical Support Engineer with excellent German to provide enterprise level technical support to our customers via phone, web, email, chat & other support channels.
This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in German.
key responsibilities