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    Team Leader with German or Spanish - Athens, Ελλάδα - Randstad Hellas

    Randstad Hellas
    Randstad Hellas Athens, Ελλάδα

    πριν 1 εβδομάδα

    Randstad Hellas background
    Πλήρης απασχόληση
    Περιγραφή

    Are you a native German or Spanish speaker? Do you enjoy providing support & guidance to team members, communicating team goals & identifying areas for new training & upskilling? Does your proven experience as a team leader or supervisor makes you feel confident enough to thrive within the organization of a fast-growing multilingual contact center?

    If the answer is yes, then look no further. As a Team Leader with German or Spanish, your mission will be to upskill an amazing team of German or Spanish speaking Customer Service Advisors that are currently representing world's largest marketplace for unique, authentic places to stay.

    key responsibilities

  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
  • Oversee day-to-day operation, discovering training needs & areas of improvement
  • Monitor KPIs & individual targets; provide ongoing coaching & on-the-job support to the members of the team.
  • Listen to team members' feedback & resolve any issues or conflicts
  • Take over when needed customer inquiries, leading by example team's members
  • Develop action plans to optimize performance & drive continuous improvement
  • Recognize high performance, keep team spirit high & reward accomplishments
    experience Previous working experience as a team leader or supervisor for at least 6 months.
    skills
  • Client-centric approach, empathy & ability to recognize & communicate with different people styles
  • Ability to make decisions with speed & efficiency
  • Excellent communication & leadership skills
    qualifications
  • Native level in German or Spanish
  • Fluency in English
  • PC literacy
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