- Respond to and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- C1/C2 proficiency in Czech
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively
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Czech Travel Agent in Greece - Athens, Ελλάδα - Cross Border Talents
Περιγραφή
Are you a Czech language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro
About Us:
Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.
Role Overview:
This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.
Key Responsibilities:
Qualifications:
Why Join Us:
Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you