- Handle all incoming contacts from accomodation rental managers/owners
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
- Native/Fluent in German & Fluent in English (at least B2 level), both oral and written
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.
- Excellent remuneration package based on experience, skills and performance
- Shifts covering line hours from Monday to Sunday 08:00 23:00
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Hybrid option after probation period
- 25 days annual leave per year
- Food vouchers
- Guidance and tools to reach your full potential.
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Customer Support Agent Greece - Athens, Ελλάδα - Recruitment Apple Lovers
Περιγραφή
Position: Customer Service Representative
Location: Athens, Greece
Work model: Work from home (at the office in Athens also available)
Employment type: Full-time
Remuneration: Base salary.
Date of start: 26th January 2024
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS: