- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- C1/C2 proficiency in German
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Hybrid Work Model: We offer a flexible hybrid work model that provides you with the freedom to balance your work and personal life effectively, ensuring a healthy work-life balance.
- Signing Bonus: As an added incentive, we provide a signing bonus to welcome you to our team and show our appreciation for your commitment.
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German Travel Agent in Greece - Athens, Ελλάδα - Cross Border Talents
Περιγραφή
Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro
About Us:
Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.
Role Overview:
This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.
Key Responsibilities:
Qualifications:
Why Join Us:
Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you
Χρήστες του επαγγέλματος German Travel Agent in Greece στην τοποθεσία Athens
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CHRYSOULA BOUSIOUTA
PhD Graduate
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PAOLA Antemi
Competent with yourself
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Nikolaos Katsaros
Marketing Director, Executive MBA
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Λυδία Πέτσα
Human Resources Assistant
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Rania Morsi
Myself
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Tina Dimitriou
I have more than 18 years of experience in the field of Tourism industry in secretarial support, exe ...