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    Customer Advisor - Athens, Ελλάδα - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Athens, Ελλάδα

    πριν 6 μέρες

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    Περιγραφή

    Who are we looking for?

    We're looking for Bilingual Customer Advisors (German / French / Dutch / Czech Speaking). This can be an On Site / Remote working opportunity within Greece.

    **Relocation Package is available depending on the candidate for the EU zone

    Responsibilities:

    • Respond and record consumer inquiries/questions raised through free phone lines for customers;
    • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
    • Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
    • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
    • Troubleshoot through the use of open questions, support documents, and system training;
    • Offer recommendations to common problems or frequently asked questions.

    Requirements

    • High School Diploma or Higher
    • Good level of English, C1;
    • Good Problem-Solving Skills
    • Strong troubleshooting skills

    Ready to redefine the future of customer service in the travel industry from Athens? Waste no time submit your application now, including your CV

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