Antonella Annibaldis

Dear Hiring Manager,

I believe that my experience has equipped me with a robust base of skills and expertise that make me an exceptional candidate.  

I have more than 6-year experience in Customer Success and Partner Success, sales and Account executive I am a diligent, energetic and personable individual with an innovative, collaborative and commercially astute approach and several skills and achievements to support the business.  

I have experience in Customer Relationship, Business Development, SaaS Sales and/or Technology Solutions Consulting.

In my roles as CSM I have been responsible for managing, driving product adoption and supporting our customers to promote the value of the solutions of the companies I have worked for.

I have worked on renewals and expansion opportunities on my own as well as working with the sales team and by identifying the risk of churn.

I thrive in an autonomous role, managing my time and my accounts and leads and connecting with the right people internally to grow my understanding of the offerings & value propositions of any company I have worked for.  

I have outstanding communication skills and can translate technical concepts to a nontechnical audience. I am a great listener when it comes to customers’ needs and feedback. I have the confidence to present solutions and demo them and can influence decision makers

I have impressive networking skills, I am a natural networker, able to engage and build trusting relationships with stakeholders at any level. I am open to diverse perspectives and feedback, sharing knowledge and learning from those around me.

I am currently seeking a challenging new role through which to further utilise and develop my skills and expertise. I was recently made redundant; hence I am available to work immediately. It is for this reason I welcome your consideration of my application, which I am keen to proceed with.

I look forward to hearing from you in due course.

Yours sincerely,

Antonella Annibaldis 

January 2023 - currently Global Manager of the Partner Success team at sherpa°
Growing the Global Partner Success team and coaching them to achieve greater results; Onboarding new team members;
Driving satisfaction, retention and expansion of the customers in their team;
Creating improvement plans based on data gathered; Contributing to global initiatives to improve the customer experience and the team efficiency; Engaging with customers, and acting as a senior escalation point for our customers.
Reporting to the CRO and run forecast calls with both the Partner Success Team and Revenue team Collaborating with the sales team on new business opportunities
Collaborating with the technical team in order to help with the customers’ onboarding and integration Responsible for hiring new team members Working on renewals and upsell opportunities
June 2022 - December 2022 EMEA & APAC Leader of the Partner Success team at sherpa°
Coaching and growing the EMEA and APAC team
Looking after Key Accounts such as British Airways and KLM-AirFrance and develop customer relationships Running forecast calls with the EMEA and APAC team and then reporting to the CRO Contributing to global initiatives to improve the customer experience and the team
Collaborating with the technical team in order to help with the customers’ onboarding and integration
Working on renewals and upsell opportunities
Any risk of customer churn is identified early and mitigated effectively
Demo the product to the customers and collaborate with the product team to improve our product as an internal advocate to our customers Regular cadence calls and reviews for my book of business that allows me to understand the customers and their goals, proactively solve problems, and maintain optimal customer health scores
The feedback provided to the internal teams has resulted in product improvements and new features October 2021 - June 2022 Customer Success Manager at Chainalysis Customers trust and rely on my advice to help them achieve their goals
Advanced product usage and technical questions related to data and investigations across the product suite and demo the tool
Work with the sales team for account expansions and also with the product team for product improvements Contributing to increase the adoption, renewal, and net retention of the most important federal and private customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
Any risk of customer churn is identified early and mitigated effectively
Regular cadence calls and reviews for my book of business that allows me to understand the customers and their goals, proactively solve problems, and maintain optimal customer health scores
The feedback provided to the internal teams has resulted in product improvements and new features March 2020 – October 2021 Customer Success Manager at Cybereason ▪ Onboarding & Account Management:
Became customers’ primary point of contact from onboarding to all post-sales activities
Acted as the main driver with customers’ operational stakeholders to coordinate resources, tools and trainings Established a trusted/strategic advisor relationship and delivered value of products and services
▪ Customers’ Advocacy:
Adopted a consultative approach for customers’ business requirements and operations
Liaised closely with cross functional teams and coordinated resources to ensure best experience for customers Focused on customers’ requests/issues cross-departmentally and focused on their satisfaction
▪ Customers’ Retention & Business Growth:
Responsible for contract renewals and for negotiations and delivered in a timely manner Spot opportunities through cadence calls and while reviewing customers’ usage August 2019 – March 2020 Business Development Representative at Cybereason
Support sales efforts by targeting and penetrating Enterprise Accounts utilizing outbound prospecting skills Qualify inbound calls, chats, and emails to build quality sales pipeline
Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity Successfully handle and overcome prospect objections
Main point of contact for and develop productive relationships with prospects Discovery calls with partners Provide product demonstrations (via zoom) On board of new clients
 

2016 May – July International Finance - Short Course at UCL – City University London, London, United Kingdom  

Subjects studied: Organisation of the Treasury department, Banks: what they do and how to deal with them, Financing overseas trade, Debt finance, Equity finance, Risk management (including derivatives), Investment appraisal, Currency swap, Interest rate.  

2009/2010 Postgraduate Studies of Modern Greek language and culture  

University of Ioannina - Subjects: Greek grammar, traditions, culture, phonetics  

2005/2008  Bachelor degree in Translation  

Graduate School of Liaison Interpreting “Carlo Bo” – Bari, Italy Subjects studied: English and Spanish translation techniques, psychology, economics, literature.  

2002/2005   Bachelor degree in Foreign Languages and Cultures

University of Bari, Italy – Faculty of Foreign Languages - Subjects: English, Modern Greek and Polish: literature and culture; Sociology; Philosophy. Tourism law and strategies.