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    Dutch Customer Service Advisor - Athens, Ελλάδα - Randstad Hellas

    Randstad Hellas
    Randstad Hellas Athens, Ελλάδα

    Βρέθηκε σε: beBee S2 GR - πριν 3 μέρες

    Randstad Hellas background
    Πλήρης απασχόληση
    Περιγραφή

    Are you fluent in Dutch? Are you passionate about delivering a unique customer experience and have a natural drive to help people? Are you a sports enthusiast looking for an opportunity to put your passion into action while representing one the biggest bicycle manufacturers worldwide? If all these describe you, keep reading & you realize that this Dutch Customer Service Advisor role is a chance that cannot be missed

    key responsibilities

  • Manage incoming calls, chats, messages and emails
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and case handling quotas
  • Keep records of customer interactions, process customer accouts and file documents
  • Follow communication procedures, guidlines and policies
    experience Previous working experience in a similar role is not required.
    skills
  • Team spirit & flexibility to work in shifts
  • Excellent verbal & written communication skills
  • Client-centric mindset
    qualifications
  • Enthusiasm for bicycles or at least for sports in general. Active sport is a bonus
  • Native/near native level in the Dutch language
  • Good command of English
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively
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