French Customer Service Advisor - Athens, Ελλάδα - Cross Border Talents

Περιγραφή

Hybrid Work location

Company Overview:

Our client is a leader in its sector, with a focus on customer satisfaction, they are expanding their French-speaking customer support team to ensure top-notch service to their clients.

Position Overview:
As a French Customer Representative, you will be responsible for delivering exceptional customer service to Italian-speaking clients. This role offers a hybrid work model, allowing you to work remotely and in the office based on a predetermined schedule.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in French.
• Provide timely and accurate information to customers' questions and concerns.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and maintain accurate records.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain a high level of professionalism and customer satisfaction.

Requirements:

• Fluency in French (written and verbal) is essential.
• Previous experience in customer service or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Flexibility to work a hybrid schedule, including remote and in-office shifts.
• Residence in Greece or willingness to relocate.

Benefits:

• Competitive salary and benefits package.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for career advancement and professional development.
• Dynamic and inclusive work environment.

If you are fluent in French and passionate about delivering exceptional customer service, we want to hear from you