Konstantinos Filippakis

Dedicated problem solver with a strong analytical mindset and a knack for pattern recognition. 
Proactive thinker with a background in data analysis and a commitment to continuous learning in AI/ML.

Customer Service Agent, Epignosis

• Maintained a 99% customer satisfaction rating by effectively managing client expectations for the eLearning Platform TalentLMS.
• Collaborated with developers using Asana to comprehensively test, track bugs, and report on platform issues.
• Proactively suggested solutions to enhance the support experience for clients and colleagues.

Intern, ONEX Technology Systems & Business Solutions SA

• Managed electronic equipment logistics and supply chains in high-profile assignments
• Provided internal technical support, resolving computer and other device problems
• Assembled custom computers

Intern, Foundation for Research and Technology - Hellas (FORTH)

• Analyzed experimental data on laser-matter interactions, uncovering insights into light scattering phenomena within complex materials.
• Conducted rudimentary data analysis to interpret experimental results, contributing insights to research projects in laser physics.
• Presented data-driven findings, facilitating collaborative discussions and advancing innovative projects in the field of laser physics.

Bootcamp, Workearly (powered by Reatcode)

• Data Warehousing fundamentals
• SQL
• PowerBI, Tableau
• Python (with NumPy, Pandas, Scikit-Learn, matplotlib)
• Currently advancing expertise in AI and ML

Google Data Analytics Professional Certificate, Coursera

• Data Analysis fundamentals and processes
• Hands-on training with SQL on BigQuery/Google Cloud
• Data cleaning and visualisation with R
• Data Visualisation with Tableau.

Database Programming Seminar, Greek Ministry of Labour

• Database Development & Management using SQL, Overview of the Oracle Database
• C++
• HTML, JavaScript, PHP, and WordPress basics

Master's degree in Microsystems and Nanodevices, National Technical University of Athens

Bachelor's degree in Physics, University of Crete