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Multilingual Car Rental Customer Service Agent - Athens, Ελλάδα - Cross Border Talents
Περιγραφή
CAR Rental - Customer Service Agent:
Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no
camera ON is required);
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer
services database;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher is preferred
Native/Fluent Dutch,
Good level of English - min B1 (training might be in ENG);
Good Problem-Solving Skills;
Strong troubleshooting skills;
Familiar with Technology;
Upbeat and positive (customer will call Senior specialists when something went wrong, so this is
a very good skill to have);
Previous experience in any customer facing role.
Hospitality or Car Rental experience is preferable
Passionate about customers
Contract: Permanent (if working from the office)
Hoops:
Monday- Friday Monday- Sunday Saturday - Sunday
German & Dutch 10.00 am to 6.30pm x 11 am to 7.30pm
Benefits
Private Health & Life Insurance
Performance bonus
Signing bónus
25 days annual leave
Working hours: 40h per week = is 8 hours per day / 5 days a week; Relocation package*
3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of
accommodation there is no assistance with Real Estate agencies
up to 300 accommodation support for the candidates moving from abroad (with the 1st
payment)
legal support with hiring documents (candidates need to gather and provide the required
documents)
*For candidates based in Greece, company does not provide any relocation package
Salaries by language:
14 salaries (gross)
LANGUAGE SALARY Signing Bónus
Agent - Dutch ,000 (in 5 installments effective from the first
payment)
* (Please focus on the local Market in order to avoid last minute attrition from candidates abroad)
