- Act as the first point of contact for all Russian speaking clients
- Respond and record customer inquiries raised through free phone lines for customers and chats.
- Ensure client complaints are dealt with and logged in line with the company's complaints escalation policy.
- Troubleshoot through the use of open questions, support documents and system training
- Be able to offer recommendations to common problems or frequently asked questions
experience Previous working experience in similar role is not required.
skills - Strong communication skills, both written and verbal
- Client-centric mindset
- High adaptability in dynamic working environments & rotating shifts
qualifications - Speak Russian to a native standard
- Adequacy of the English language
- Valid EU work permit
- PC literacy
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Russian Customer Care Advisor - Athens, Ελλάδα - Randstad Hellas
Περιγραφή
"Work from home" is the new normal in the business world
Are you a native Russian speaker based in Greece? Are you interested in working from home from anywhere in Greece whilst avoiding the daily commute to the office?
Why don't you jump-start your career by working as a Russian Customer Care Advisor?
In this role, you will have the chance to serve the Russian speaking clients of the most well-known companies worldwide in the fields of technology, banking, telecommunications, automotive or domestic appliances.
key responsibilities