Italian Speaking Customer Advisor - Athens, Ελλάδα - Cross Border Talents

Περιγραφή

Are you a fluent Italian speaker with a passion for delivering exceptional customer support? Are you seeking a dynamic role in a diverse and fast-paced environment? If so, we invite you to explore an exciting opportunity to join our team in Athens, Greece

About Us:

We are a prominent player in the social media industry, dedicated to providing innovative solutions and outstanding customer experiences. Our mission is to foster connections and empower individuals, making a positive impact in the digital landscape.

Position Overview:

We are currently seeking a talented Italian-Speaking Customer Advisor to join our vibrant team in Athens. In this role, you will be instrumental in delivering top-tier customer support to our Italian-speaking users across various social media platforms. As an on-site position, we offer a comprehensive relocation package for candidates moving from abroad, covering flight tickets to Athens and accommodation expenses.

Key Responsibilities:

• Deliver timely and effective responses to customer inquiries across social media platforms, including Facebook, Twitter, and Instagram.
• Provide accurate assistance to resolve customer issues, complaints, and queries, ensuring a positive customer experience.
• Engage with customers in a professional and empathetic manner, demonstrating genuine care and understanding.
• Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
• Monitor social media channels for feedback and trends, providing insights to improve our products and services.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention through personalized support.

Requirements:

• Fluent in Italian (native or C1/C2 level) and proficient in English.
• Previous experience in customer support is preferred but not required.
• Excellent communication skills and the ability to build rapport with customers effectively.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Adaptability and resilience in a fast-paced work environment.
• Willingness to work on-site in Athens and collaborate with a multicultural team.

Benefits:

• Competitive salary package with performance-based bonuses.
• Comprehensive relocation package including flight tickets to Athens and accommodation.
• Health and life insurance coverage.
• Ongoing training and development opportunities for career advancement.
• Exciting prospects for growth and progression within the organization.
• Inclusive and supportive work culture promoting diversity and teamwork.

Why Join Us:

At our company, we are committed to providing exceptional customer experiences and fostering a culture of innovation and collaboration. As an Italian-Speaking Customer Advisor in Athens, you'll have the opportunity to contribute to our mission of making a positive impact in the digital world. Join us and embark on a rewarding career journey filled with opportunities for growth and development.