- Organizes and provides technical support to the service network and field service technicians
- Manages and oversee warranty claims, escalating technical issues to regional contacts
- Assists the service network in identifying spare parts and optimizing stock levels
- Coordinates the introduction of new products and monitor field tests
- Conducts technical training sessions for both internal and external stakeholders
- Maintains regular communication with the Sales and Pre-sales departments
- Tracks and analyzes quality issues, reporting them to headquarters
- Offers technical advisory support to internal and external collaborators
experience .3+ years of professional experience in a technical support role
skills - Taking initiatives
- Teamwork
- Strong problem-solving skills and ability to think analytically
- Ability to work independently and prioritize tasks in a fast-paced environment
- Exceptional organizational and analytical skills
- Decision-making and problem-solving skills
- Adaptability
- Time management skills
qualifications - Very good command of the Greek and English language
- Familiarity with PC programs, including MS Office
- Familiarity with ERP Galaxy or similar
- Degree in engineering or a related field
- 3+ years of professional experience in technical support
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Service Support Engineer - Athens, Ελλάδα - Randstad Hellas
Περιγραφή
Are you an innovative and autonomous individual with strong technical skills or interest on HVAC systems?
Are you interested in becoming a part of a dynamic team within a globally renowned company specializing in heating systems?
If your answer is yes, waste no time and seize the opportunity to apply for the position of the Service Support Engineer.
key responsibilities