NOC Operator - Athens, Attica, Greece
πριν 22 ώρες
Περιγραφή εργασίας
DescriptionWe at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator" to be part of our successful team in our "Mobile-Fixed Core / IP / Access / IT NOC Department".
You have a challenging mission for:
Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the 24-hrs supervision.
What will you do:
- Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.
- Act as the primary interface of the Network Management Centre for intra-departmental and external communications.
- Execute planned tasks as required by NMC management.
- Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.
- Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.
- Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.
- Inform Customer Service of problems in the network leading to service outages.
What will you get:
- Wellness programs to keep yourself fit.
- Mobile voice and data to talk.
- Discounts on Nova Fixed / Mobile / TV for you, friends, family.
- Private Insurance program to check up your health
- Toddlers allowance to daycare your kids
Παρόμοιες θέσεις εργασίας
+Job summary · NOC Operator για την NOVA. · +Analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage. · +Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of networ ...
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