Σχετικά με το KONSTANTIA TONDOU:
Long experience in customer support, sales as well as in sales and shop management. I have worked in various departments in one of the most established telecommunications group of companies in Greece, Ote-Cosmote. I have served the company as customer and sales advisor, and as a sales and shop manager.
I have successfully promoted products and services of my company, and I have coached, monitored and managed groups of salespeople.
I have dealt with various and complex situations as far as customer issues and complaints are concerned, which has helped me shape an intuitive customer-centric mindset, and a customer-friendly mentality. Iam resilient, resourceful and always go above and beyond to find the possible optimal solutions to a situation. I believe very much in long term mutually beneficial relationships between customers and companies as it is the only way to ensure the sustainability of an organization and at the same time help its people to become better professionals.
Εμπειρία
- June 2022-present
Organization : TTEC-Booking.com
Duties : Customer care agent –Travel agent
Handling reservations platform, resolving tickets, according company’s procedures and
handling complaints and disputes for owners and guests.
Dates : 2016-2018
Organization : OTE (Hellenic Telecom Organization)
Duties : Store Manager
- Maximising profitability and meeting sales targets.
- Liaising with area sales manager and headquarters.
- Maintaining statistical and financial records.
- Ensuring compliance with health and safety
legislation.
- Dealing with customers’ queries and complaints
in a professional manner.
- Supervising, motivating and appraising staff.
- Planning, organizing and controlling
overall procedures of the store.
- Dates : 2014-2016
Organisation : OTE (Hellenic Telecom Organization)
Duties : Sales Manager
- Supervising and managing a team of 8 salespeople,
providing support, motivation and targets.
- - Ensuring of the team’s constant up-to-date status
as far as products, services and corporate procedures were concerned.
- Providing optimal solutions and alternatives to customers.
- Managing weekly and monthly goals and priorities.
-Daily reporting to the area sales manager.
- Dates : 2006-2014
Organisation : OTE (Hellenic Telecom Organization)
Duties : Sales consultant and Customer Care Representative
- Promoting/selling company products and services
aiming to achieve and exceed monthly commercial
targets.
-Customer support by providing helpful information,
answering questions, and resolving complaints.
- Processing orders and transactions.
- Collecting and analyzing customer feedback.
Εκπαίδευση
Ba in Business Administration (Finance pathway) : London Guildhall University (1998-2002)
German language and Literature (National Kapodistrian University of Greece-currently studying)
Επαγγελματίες από τον ίδιο τομέα Εξυπηρέτηση πελατών / Υποστήριξη με τον KONSTANTIA TONDOU
Επαγγελματίες από διάφορους τομείς κοντά στο Oropós, Nomarchía Anatolikís Attikís
Θέσεις εργασίας κοντά στο Oropós, Nomarchía Anatolikís Attikís
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