Γεράσιμος Αναγνωσταράς

Economist with extensive experience in Banking Sector at various roles of a Banking branch and a 
financial academic background. Member of Economic Chamber of Greece since 2009. Hardworking, efficient, trustworthy, focused on optimal customer satisfaction, passionate with new 
technology and with strong results-orientation, numerical skills and commitment to the company’s 
corporate goals. 

March 2021 – Today
Corporate Customer Support & Development Officer, Vodafone Greece
Management and development of Vodafone corporate clientele (customers with corporate VAT with up to 12 lines of mobile and fixed telephony) through CRM Siebel 8.0 / 8.1 software
Investigation of needs of business customers and daily communication with them via phone calls for proposal and activation of additional products & services of fixed & mobile telephony, mobile internet and IoT, renewal – upgrade of mobile and fixed telephony corporate contracts using CRM Siebel 8.0 / 8.1 software
Telephone communication and promotion of products & services of voice, mobile internet and IoT targeted at specific corporate clients of mobile and fixed telephony & IoT

December 2020 – February 2021
Bank Transaction Execution & Clearing Officer, Mr. Pengu Greece S.A.
Proper monitoring and clearing of POS / E-POS transactions (by Mr. Pengu App) through the digital banking platform of VIVA Payments, VIVA Wallet and Everypay
Preparation of monthly reports of settled transactions through VIVA Wallet and Everypay in collaboration with the Financial Controller of the company
Preparation and execution of all banking transactions and payment of all types of liabilities of the company through e-banking to customers-suppliers
Communication with the cooperating Banks
Preparation of the monthly payroll records of the company's staff, checking their correctness and execution through e-banking

2019 - 2020
Teller – Seller, Central Cashier of the Branch, Piraeus Bank 
Correct and safe execution of the cash transactions of the Branch
Management of the Central Safe of the Store and the remittances – decongestion of money in collaboration with the competent Customer Service Officer
Customer service
Information and promotion of insurance and investment products for sale (by phone and in the physical Banking branch)
Management and development of the customer database
Presentation to the customers of the alternative Digital Service Channels of the Bank (ATM, EASYPAY, Winbank Services) as well as training in order to familiarize them
Management, supply and agreement of the ATM and the EASYPAY systems of the Branch
Checking the validity of purchased checks and managing them
Environmental management coordination

2013 – 2018    
Banking Officer, Piraeus Bank 
Customer service
Information and promotion of insurance and investment products for sale (by phone and in the physical Banking branch)
Applications and arrangements for mortgages and consumer loans and credit cards
POS sales to companies
Management and development of the customer database
Provision of investment services (purchase and sale orders of shares and mutual funds)
Environmental management coordination
Head of Branch’s security and fire protection team

2011 – 2013 
Head of Individual & Business Development, ATE Bank – Piraeus Bank 
Customer service
Deletions of notes – mortgages
Applications and rescheduling of mortgage and consumer loans and credit cards
Provision of investment services (purchase and sale orders of shares and mutual funds)
Customers time deposits 
Environmental management coordination
Head of Branch’s security and fire protection team

2002 – 2011 
Teller – Seller, Central Cashier of the Branch, ATE Bank
Customer service
Provision of investment services (purchase and sale orders of shares and mutual funds)
Information and promotion of insurance and investment products for sale (by phone and in the physical Banking branch)
Management and development of the customer database
ATM management and agreement officer

2002     
Telephone Market Research Officer, GFK Market Analysis
Carrying out telephone market research and customer satisfaction

2007
Department of International & European Economic Studies – European Business & Investment at the Athens University of Economics and Business, Grade: 5.6 / 10 (WELCOME)
1991
4th General High School of Nea Smyrni, Athens, Grade: 18,1 / 20

2012
Obtaining Professional Certification for the Provision of Investment Services level A1