Remote OR Onsite Multilingual Car Rental Customer Service Specialists - Athens, Ελλάδα - Cross Border Talents

Περιγραφή

Our client is a global customer experience technology and services company focused on delivery of exceptional customer experience.

At the moment we are hiring Dutch, German and French specialists for onsite and remote modes of working (from anywhere in Greece) on their behalf.

CAR Rental - Customer Service Agent:

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
• Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher is preferred
• Native/Fluent Dutch OR German OR French
• Good level of English - min B1 (training might be in ENG);
• Good Problem-Solving Skills;
• Strong troubleshooting skills;
• Familiar with Technology;
• Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
• Previous experience in any customer facing role.
• Hospitality or Car Rental experience is preferable
• Passionate about customers

Permanent contract

Working hours: 40h per week = is 8 hours per day / 5 days a week;

Perks:

• 14 salaries (12 monthly + 1 on Easter + 1 split in Summer & Christmas)
• Private Health & Life Insurance
• Performance bonus
• 25 days annual leave
• Monthly meal allowance voucher

Relocation assistance:

• 3 weeks Accommodation in a great hotel close by the office
• accommodation support for the candidates moving from abroad (with the 1st payment)
• legal support with hiring documents