Senior Operations Manager, Insurance Compliance - Athens Metropolitan Area

Μόνο για εγγεγραμμένα μέλη Athens Metropolitan Area, Ελλάδα

πριν 2 εβδομάδες

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Job summary

The Senior Operations Manager leads Advocate's Post-Close Insurance Operations function end-to-end managing a team of Team Leads and QA Analysts to drive daily execution owning all operational KPIs tied to efficiency quality and compliance.

Responsibilities

  • Post-Close Operational Leadership Own the delivery of post-close insurance compliance reviews ensuring consistent performance across volume turnaround time (TAT) and accuracy targets.
  • Quality Assurance & Continuous Improvement Oversee the full QA cycle scoring calibrations defect categorization and feedback loops Drive targeted remediation efforts based on defect data including training updates SOP refinements and workflow adjustments to reduce rework.

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