Den gínontai dektés álles aitíseis gia aftín ti thési ergasías
- Act as the first line of defense & escalation for the Romanian market
- Receive customer questions, complaints, & comments via emails & live chats
- Help customers with the verification process
- Collect and analyze key information in accordance with the regulations of the competent auditing authorities
- Communicate with other departments, following pending issues related to customer's identification or withdraw
- Update customers' database
- Ensure appropriate and confidential handling/sharing of sensitive information
experience Previous working experience in a similar role would be considered as an asset.
skills - High adaptability in dynamic working environments & rotating shifts
- Strong communication skills, both written and verbal
- Client-centric mindset
qualifications - A native level of Romanian
- Business English level
- PC & MS Office literacy
Romanian KYC Agent - Athens, Ελλάδα - Randstad Hellas
Περιγραφή
Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece? Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well?
How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?
In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.
key responsibilities