Operations Manager Porto Carras - Neos Marmaras

Job summary

SWOT Hospitality is seeking an experienced and proactive Operations Manager for the renowned Porto Carras, a luxurious resort in Greece.

Responsibilities

• Lead and manage all operational departments to ensure seamless service delivery and guest satisfaction.
• Implement and monitor operational policies and procedures to ensure compliance and efficiency.
• Conduct regular inspections of the property and its services to assess quality and performance.
• Manage budgets and financial reports to maximize profitability and ensure sustainability.
• Foster a positive work environment, encouraging teamwork and development among staff.
• Address guest inquiries and concerns in a timely and effective manner, enhancing guest relationships.

Qualifications

• Minimum of 5 years of experience in a managerial role in hospitality, preferably in a resort setting.
• Degree in Hospitality Management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage budgets and deliver strong financial performance.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Passion for service excellence and a commitment to continuous improvement.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Accommodation
• Meals

Job description