Front Office Agent - Αθήνα
πριν 3 μέρες
Περιγραφή εργασίας
H Hotels Collection | Hatzilazarou Group one of the leading & constantly growing groups in Greece, operating in the hospitality industry for 31 years, is offering new positions for Τitania Hotel in Athens
Front Office Agent
Hotel: Τitania Hotel
Location: Athens
Type of Employment: Full Time /Yearly
Ref: ΤΤ/FD
What to expect
Employees in this position will be responsible for organizing, servicing and resolving customer issues with the aim of achieving high company standards.
Main responsibilities
- Customer care in accordance with Group standards
- Arrival and departure procedures
- Management of funds
- Communication with all departments to fulfil reception requirements.
- Rooming of guests and description of room features
- Invoice control and credit handling
- Complaint handling
Necessary qualifications & skills
- At least one year of work experience in a relevant position in a 4 or 5* hotel
- Excellent knowledge of the English language. Any additional language will be considered as an asset.
- Knowledge of Microsoft applications (Word, Excel, Outlook)
- Knowledge of Opera program or PMS reservation management program (desirable)
- Customer-orientated concept
- Communication and organizational skills and team spirit
- A degree from a tourism school is considered an additional qualification
- Basic knowledge of the implementation of ISO 9001, 14001 and 22000 management systems
- Basic knowledge of occupational health and safety
In the context of the above position, the company offers.
- Competitive compensation package
- Meals
- Prospects for career advancement in an ever-growing group
- Continuous training in line with the company's standards & dynamic development
- Excellent working environment in a company that cares about its employees, the environment & local communities.
All submitted applications & information will be treated strictly confidential.
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