Polish Customer Service Expert in Beautiful Greece - Athens - Workster

    Workster
    Workster Athens

    πριν 2 εβδομάδες

    Περιγραφή

    Workster partners with the largest outsourcing company in Greece to find Polish-speaking Customer Experts for the largest worldwide tobacco a company out of their office in Athens.

    Your Role

    • Relationship building role whereas you will follow-up with the user on their journey quitting smoking and switching to alternative to traditional tobacco products
    • Assist with troubleshooting on the products
    • Become and remain knowledgeable about our products and community standards
    • Make well balanced decisions and personally driven to be an effective advocate for our community
    • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
    • Respond to user inquiries with high quality, speed, empathy and accuracy
    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
    • Identify inefficiencies in workflows and suggest solutions
    • Recognize trends and patterns, and escalate issues outside the company policy to the global team

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Athens