PSP Specialist - Athens

Job summary

We are seeking a Payment Specialist to own and optimize our global payment infrastructure. This individual will be responsible for ensuring our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve.

Responsibilities

• Audit, monitor, and evaluate all existing payment methods on the platform to ensure performance, reliability, and market alignment.
• Analyze conversion data, transaction success rates, and payment-related user behavior to identify friction points and optimization opportunities.
• Research and propose new payment methods and providers per geographic market—balancing cost, popularity, reliability, and legal compliance.
• Build business cases for integrating new options, including expected ROI, adoption rate, and strategic fit.
• Maintain relationships with PSPs, banks, and payment partners.
• Continuously refine the wallet and cashier UX, ensuring popular options are prioritized per region and displayed dynamically based on user behavior.
• Work closely with Product to implement and test layout, flow, and feature improvements that maximize deposit and withdrawal efficiency.
• Ensure parity across web and mobile, identifying inconsistencies and opportunities for frictionless experiences.
• Collaborate with Product Owners and Engineers to scope, prioritize, and test new payment integrations and UI improvements.
• Act as the payments subject-matter expert for all cross-functional projects involving transactions, wallet logic, and user payment behavior.
• Work with Data to produce and maintain dashboards tracking transaction volume, success/failure rates, deposit mix, cost per transaction, and market share by payment type.
• Regularly present insights and recommendations to senior management on performance trends and optimization plans.
• Conduct competitive benchmarking of payment offerings and checkout experiences within the iGaming and fintech sectors.

Job description