Urgent: Polish-Speaking IT Helpdesk Support Agent for cloud-based SaaS company - Thessaloniki
πριν 3 ώρες
Περιγραφή εργασίας
We are currently recruiting a Polish-speaking professional to join our team as a IT Helpdesk Support Agent for a cloud-based SaaS company.
Based in Heraklion, Crete, this opportunity offers a dynamic international work environment and real career development within a fast-growing organization.
In this role, you will manage customer inquiries through phone, chat and email while ensuring high service standards and compliance with internal quality procedures.
You will troubleshoot issues, provide clear guidance, and document interactions accurately in CRM systems while maintaining key performance indicators such as resolution rate, response time and customer satisfaction.
We offer a competitive salary package, performance-based bonuses, structured onboarding, paid training and continuous professional development. Employees benefit from internal mobility opportunities, leadership development pathways and exposure to global clients. Ideal candidates are fluent in Polish with good English skills, solution-oriented and comfortable working in a fast-paced digital environment.Previous customer service or technical support experience is appreciated but entry-level candidates with strong communication skills are welcome to apply.
This is an urgent hiring need with immediate interviews available.Παρόμοιες θέσεις εργασίας
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