Content Moderation - Thessaloniki, Ελλάδα - Taskus

Περιγραφή

About Task Us:

Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, Hi Tech, Fin Tech, and Health Tech.

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:
At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.
Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us.
Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea-create a different breed of BPO At Task Us, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

If that's something you want to be a part of, apply today So what does a Content Moderator really do? Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

So come on, now we need your full concentration because it's time to imagine what it's like being a Content Moderator.

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe.
You will apply a content policy to digital content and execute handling procedures with consistency.

The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use by carefully monitoring reports of abuse on the site.

You will actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community.

A Bilingual Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs.

You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.

Roles and responsibilities:

Working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.

Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

Meet internal Service Level Agreements and Key Performance Metrics Partner and collaborate with leadership on strategic projects as needed Participate in all Internal and External mandated trainings and/or seminars Get to know, understand, and comply with Task Us policies and procedures Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the Russian language, as well as reading and writing in Russian Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical thinking skills Great communication skills, written and orally Must be adaptable and flexible, demonstrating abilities to work with process and information changes Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Coachable - Open to feedback and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace Task Us devotes considerable resources to the wellbeing of its employees.

Being a Content Moderator means participating in skills groups, counselling sessions, coaching sessions, or other wellness and resiliency programs.
You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.

Requirements:

All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.

All employees exposed to graphic content will attend Resiliency Trainings.

Creating a Culture of Awareness and Prevention through Psychological Health and Safety: Task Us believes in being transparent with our new employees about their job duties and the possible impact.

Some of our campaigns include disturbing content.

Examples of these types of material may include but are not limited to: Child exploitation and abuse Animal torture Gang Violence Murder Hate Speech Pornographic Content As a Content Moderator it is important for you to know the potential risks related to this type of work.

While Task Us is focused on employee wellness by having counsellors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles.

Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.

Task Us reserves the right to reassign an employee to other Task Us projects based on staffing needs, employee performance, and other considerations.

In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the Task Us community.

Task Us offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience.

Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.

About Us Task Us is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, Fin Tech, and Health Tech.

As of March 2023, Task Us had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You:

Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

Kindly ensure that you are always in communication with only authorized recruiters of Task Us.


DEI:

In Task Us we believe that innovation and higher performance are brought by people from all walks of life.

We welcome applicants of different backgrounds, demographics, and circumstances.
Inclusive and equitable practices are our responsibility as a business.
Task Us is committed to providing equal access to opportunities.
If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all Task Us career opportunities and apply through the provided URL .