Room Division Director - Mykonos

Job summary

We are seeking a passionate and dedicated professional to oversee all operations related to guestrooms and related departments to ensure consistent service excellence, outstanding guest satisfaction, and profitability.

Responsibilities

• Oversee all room division departments: Front Office, Housekeeping, Guest Services, Reservations (if applicable), Concierge, and related support services.
• Define, implement, and maintain high standards for guest rooms, public areas relating to room division (corridors, back-of-house, etc.), ensuring cleanliness, maintenance, presentation, and functionality.
• Monitor guest satisfaction metrics (e.g. reviews, guest feedback, mystery audits); take action plans to address and improve scores.
• Manage room inventory, room types, room status, and oversee efficient room allocation and planning.
• Ensure strong collaboration between room division and other departments (F&B, Engineering/Maintenance, Spa, Sales & Marketing) to deliver a seamless guest experience.

Requirements

• Bachelor's degree in Hotel / Hospitality Management or related field (or equivalent experience).
• Extensive experience (usually 7-10+ years) in room division / front office / housekeeping operations in upscale / luxury hotels; prior leadership experience managing large teams.
• Demonstrable record of managing financials: budget management, labour cost control, forecasting.
• Strong guest service orientation and high standards of presentation and cleanliness.
• Excellent communication, interpersonal, and leadership skills; ability to motivate, train, and lead a diverse team.
• Strong problem-solving skills, ability to handle pressure, multitask, and make decisions swiftly.
• Familiarity with hospitality technology systems (PMS, housekeeping management systems, reservation systems).
• Understanding of sustainability practices, health & safety regulations, and quality assurance protocols.

Job description