Τρέχουσες θέσεις εργασίας σχετικές με τον Support Agents - Athens, Ελλάδα - Cross Border Talents
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Customer Support Agent
πριν 10 ώρες
Are you looking to take the next step in your career within the customer support sector? Are interested in the opportunity of thriving within a leading company? If the answer is yes, then look no further, apply now · key responsibilities · providing exceptional customer service ...
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Multilingual Worldwide Athens, ΕλλάδαAre you fluent in Hungarian and ready to start a new career in Athens? Then we have a sunny opportunity for you as a Customer or Technical Support agent. · The Company · Our client is an outsourcing company, with a giant network of multiple offices located in 76 countries that s ...
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Portuguese speaking Travel Agent
πριν 4 μέρες
Are you fluent in Portuguese? Would you like to fire-up your career by working as a Portuguese speaking Travel Agent representing a world-class brand in tourism? Join a global community support team & support clients by assisting them with their bookings, accommodation queries et ...
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Finnish Speaking Travel Agent
πριν 3 μέρες
Are you a native Finnish speaker? Would you like to fire-up your career by working as a Finnish Speaking Travel Agent representing one of the leading global flight-centric Online Travel Agencies? Join a global community support team & support clients by assisting them with their ...
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German Service Desk Agent
πριν 2 μέρες
If you're looking to develop your professional career in technical support while using your German skills, you could gain valuable experience with our client, an IT company that provides a wide range of IT solutions, as a German Service Desk Agent in Athens. · If you have a cust ...
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Swedish Speaking Travel Agent
πριν 2 μέρες
Are you a native Swedish speaker? Would you like to fire-up your career by working as a Swedish Speaking Travel Agent representing one of the leading global flight-centric Online Travel Agencies? Join a global community support team & support clients by assisting them with their ...
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Danish Speaking Travel Agent
πριν 1 μέρα
Are you a native Danish speaker? Would you like to fire-up your career by working as a Danish Speaking Travel Agent representing one of the leading global flight-centric Online Travel Agencies? Join a global community support team & support clients by assisting them with their bo ...
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Romanian Speaking Travel Agent
πριν 5 μέρες
Are you fluent in Romanian? Would you like to fire-up your career by working as a Romanian Speaking Travel Agent representing a world-class brand in tourism? Join a global community support team & support clients by assisting them with their bookings, accommodation queries etc. · ...
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Polish Speaking Travel Agent
πριν 2 μέρες
Are you fluent in Polish? Would you like to fire-up your career by working as a Polish Speaking Travel Agent representing a world-class brand in travel and tourism sector? Join a global community & support clients by assisting them with their bookings, accommodation queries etc. ...
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Chinese Customer Service Agent
πριν 22 ώρες
Attention Chinese speakers It's official If you speak Chinese like your mother tongue and you enjoy interacting with people and providing them with excellent Customer Service, here is the job for you · This Chinese Customer Service Agent role is based here in Athens, Greece · κύ ...
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German B2C Sales Agent
πριν 3 μέρες
Are you a German speaker? Do you have what it takes to be a German B2C Sales Agent? Are you a self-motivated individual with a true hunter mentality? Do you have strong communication & negotiation skills to seek new customers and increase revenue for existing customers? Would you ...
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Land and GIS Manager
πριν 2 μέρες
Join a Leading Multinational Renewable Energy Company as a Land and GIS Manager · Are you passionate about renewable energy and ready to make a real impact on the green transition? A multinational company with nearly 30 years of experience in renewable energy projects expanding t ...
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Finnish Customer Care Agent
πριν 3 μέρες
We are looking for the next Customer Care Agent (Finnish Speaker) to join our client's team in the offices in Athens. · Can you mirror a customer's' language and tone? Are you passionate about the world of Online Gaming? · If yes, we would love to hear back from you · key respon ...
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Spanish Customer Care Agent
πριν 3 μέρες
We are looking for the next Customer Care Agent (Spanish Speaker) to join our client's team in the offices in Athens. · Can you mirror a customer's' language and tone? Are you passionate about the world of Online Gaming? · If yes, we would love to hear back from you · key respon ...
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Portuguese Customer Care Agent
πριν 1 μέρα
We are looking for the next Customer Care Agent (Portuguese Speaker) to join our client's team in the offices in Athens. · Can you mirror a customer's' language and tone? Are you passionate about the world of Online Gaming? · If yes, we would love to hear back from you · key res ...
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Customer Service Representative
πριν 1 μήνας
AkzoNobel Kryoneri, ΕλλάδαWe supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. ...
Support Agents - Athens, Ελλάδα - Cross Border Talents
Περιγραφή
Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide.The mission is to provide a safe, enjoyable, and enriching user experience for everyone.
We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.Follow up to ensure resolution and maintain high customer satisfaction levels.
Identify and assess customers' needs to achieve satisfaction.
Keep accurate records of customer interactions and actions taken.
Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Requirements Fluency in French or Italian (both written and spoken) is mandatory.
Excellent communication skills and a strong customer focus.
Proven experience in customer support or a related field is preferred.
Familiarity with social media platforms and their functionalities.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
Basic technical skills and the ability to learn new software quickly.
Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
Knowledge of other languages is a plus.
Experience in a remote work environment.
Benefits Job Description:
Customer Support Agent (French/Italian Speaking)
Position:
Customer Support Agent Location:
Remote/On-site
Employment Type:
Full-time/Part-time
Languages Required:
French or
Italian About Us:
We are a leading social media platform dedicated to connecting people and fostering communities worldwide.
Our mission is to provide a safe, enjoyable, and enriching user experience for everyone.
We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.Follow up to ensure resolution and maintain high customer satisfaction levels.
Identify and assess customers' needs to achieve satisfaction.
Keep accurate records of customer interactions and actions taken.
Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Qualifications:
Fluency in French or Italian (both written and spoken) is mandatory.
Excellent communication skills and a strong customer focus.
Proven experience in customer support or a related field is preferred.
Familiarity with social media platforms and their functionalities.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
Basic technical skills and the ability to learn new software quickly.
Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
Experience with customer service software and CRM systems.
Knowledge of other languages is a plus.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for career growth and development.
Flexible working hours.
Comprehensive training and onboarding program.
Access to employee wellness programs.
Collaborative and supportive work environment.