Tech Support Specialist – German Speaker - Athens
πριν 1 μήνα

Job summary
We're hiring for one of the world's leading names in cybersecurity – a multinational powerhouse with dual headquarters in the USA and Czech Republic.+
Your Role:
Tech Support Specialist (German Market)
-Handle :25 inbound contacts/day (calls & emails) across 7 cutting-edge tools
-Support German-speaking users with: Product downloads, installations, and activations Account inquiries and subscription renewals Manual purchase guidance Basic troubleshooting via remote support tools Upsell/cross-sell relevant products based on user needs Work toward performance targets and advance to premium technical support (virus removal, device optimization, Ultimate Helpdesk) after proven success
+
Qualifications
C1 German: native or near-native B2+ English: for training & internal tools Minimum 1 year in customer care or tech support Strong oral & written communication Solid PC literacy,+
- windows,
Περιγραφή θέσης εργασίας
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