Commercial Support Officer - Athens

Job summary

HERACLES Group cultivates an environment of excellence, respect and trust, where all employees feel empowered. This environment sets the foundation for the development, empowerment and prosperity of our people, thus creating a positive impact on our partners, customers and the local communities where we operate.

Responsibilities

• Creation, organization & control of master data and report creation.
• Effective communication with the commercial team on a daily basis to provide pricing information & assistance.
• Customer service by providing introduction and assistance with customer portal & possible problems with invoicing.
• Administration of the complaints phone line: managing customers' feedback about various cases and creating complaints for timely resolution.
• Problem-solving between different systems.
• Maintenance of material master data collaborating with the Controlling Department.
• GDPR consolidation & reporting providing information at Legal Department, Credit & Communication.
• Cooperation with the logistics department in order to have accurate transportation costs.
• Support all commercial projects.
• Control and maintenance of rebates and pricing conditions, along with adherence to local pricing policy.
• Weekly and monthly price controls to ensure accurate invoicing.
• Support for all month-end and year-end closing processes.

Job description