Technical Support - Athens, Attiki
πριν 8 ώρες
Περιγραφή εργασίας
Location:
State-of-the-art offices in Athens, Greece
Work Model:
Hybrid (Work from Home available after onboarding)
Department:
Technical Support
Application Deadline:
23February 2026
Are you a tech‑savvy professional with excellent communication skills? Do you enjoy helping customers while solving technical challenges? Join a
Great Place to Work–certified company
and become part of a diverse, customer‑focused team that values empathy, innovation, and excellence.
What Youll Do
As a frontline support agent, youll provide high‑quality assistance to end users, resellers, and retail partners via
phone, email, and chat
. The role combines
40% customer care
and
60% technical support
, allowing you to apply both your people skills and technical expertise.
Key Responsibilities
- Take full ownership of customer inquiries and proactively follow through to resolution
- Communicate clearly and professionally, demonstrating active listening and empathy
- Troubleshoot technical issues such as device power failures, webcam malfunctions, and connectivity problems
- Ask effective probing questions to identify root causes and provide accurate solutions
- Offer cost‑efficient, customer‑centric solutions
- Maintain detailed and accurate case documentation
- Navigate multiple systems efficiently in a fast‑paced support environment
What Were Looking For
Language & Communication Skills
- Native‑level Dutch (spoken and written)
- Excellent grammar and written communication skills
- Clear verbal communication with a neutral accent
- Strong active listening skills and emotional intelligence
Soft Skills
- Customer‑oriented mindset with strong interpersonal skills
- Ability to remain calm and professional in challenging situations
- Strong time‑management and multitasking abilities
- Analytical thinking and problem‑solving attitude
- Willingness to learn, adapt, and grow through feedback
Technical Skills
- Previous technical support experience is an advantage (not mandatory)
- Strong PC skills and familiarity with consumer electronics
- Confidence using multiple systems and troubleshooting ISP‑related issues
- Basic understanding of software updates, compatibility, and device ecosystems (PCs, laptops, tablets, smartphones)
What We Offer
- Gross Salary: €1,300.00/month
- Productivity Bonus: up to €250.00/month, based on performance
- Transportation Allowance: up to €100.00/month, proportional to on‑site presence
- Comprehensive healthcare coverage
- Certified, paid training delivered by industry professionals
- Continuous professional development and career growth opportunities
- Free online Greek language courses
- Modern offices with relaxing break areas and strong community initiatives
- Inclusive, multicultural work environment recognized for excellence
Employment Details
- Language: Dutch
- Position: Agent
- Work Schedule: Monday–Friday
- Working Hours: 11:00 – 19:00
- Training Duration: 18 working days
- Training Start Date: 23 February 2026
- Training from Home: No
- Work from Home after training: Yes
- Department Code: 904005
- ERF Location: Athens – Northern Offices
- ERF ID: 31974
What Youll Need to Join
- EU citizenship or a valid Greek work permit / Certificate of Protection
- Native‑level Dutch and strong technical aptitude
Hiring Process
- Application Review
- Online Language Assessments
- Client Interview
Παρόμοιες θέσεις εργασίας
Remote Technical Support Specialist
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