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Remote German-speaking Customer Support Specialist - Athens, Ελλάδα - Multilingual Worldwide
Περιγραφή
Are you passionate about Customers and offering great support? Do you also have excellent communication skills and a strong customer service orientation, and you would like to explore the beautiful country of Greece your way?
We are currently seeking a German-speaking Customer Advisor for the world-renowned Swedish online payment provider, who is ready to embark on a professional journey in the stunning country of Greece. As the primary point of contact for customers from Germany, Austria, and Switzerland, you will demonstrate excellent communication skills and provide friendly and solution-oriented assistance. You have the flexibility to choose your location anywhere in Greece, but you also have the option to join the office in Athens.
About the company:
Our partner company is a global leader in outsourcing customer service and customer experience. Their Greek branch supports brands from various industries in delivering high-quality customer service via phone, email, and chat. Known for its multicultural work environment, the company employs individuals from different countries. As a global leader in end-to-end customer experience, our partner collaborates with some of the world's most beloved brands from the Fortune 500 list and boasts a 35-year history of award-winning excellence. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide
Your responsibilities:
As a Customer Advisor, you will utilize your skills to efficiently and accurately resolve emerging issues. You will uphold excellent standards and share your expertise in online banking with customers and colleagues. Given the dynamic nature of this job, you will have the opportunity to develop your IT skills and advance your international career at your own pace.
German-language inbound customer support via phone, chat, and email
Addressing customer inquiries related to online banking and documenting relevant case information
Troubleshooting and ensuring excellent customer satisfaction
Responding appropriately to customer escalations and documenting the process accurately
Collaborating with team members to resolve or properly close tickets
Maintaining the internal ticketing system in English
As a representative of the company, you will embody the company values and contribute to maintaining a strong brand reputation.
Our offer:
Our partner provides a comprehensive "carefree package," which includes an ambitious and innovative work environment, complete relocation support, and assistance with all bureaucratic matters.
Relocation package for candidates interested in working at the Athens office: Flight ticket to Athens, airport transfer, bureaucratic support (Greek work permit), 4 weeks of free accommodation, 500€ relocation bonus upon completion of the first year
Choose between an office-based job in Athens or a remote job in your dream location in Greece
Comprehensive training period to acquire necessary skills and knowledge
Permanent employment contract
Competitive salary
Private health insurance from the date of hire International work environment
Your profile:
German language skills at C2 level + English language skills at C1 level
Experience in a fast-paced operational environment, call center environment, or a role involving customer interaction is a plus
Excellent written and verbal communication skills
PC literacy required
Patience and empathy to accurately understand and resolve customer issues in accordance with customer satisfaction
Confidential handling of all data and personal information
Proactive, self-motivated, and a great team player
Good organizational skills and ability to work independently
**All applicants must have an EU passport or a valid residence permit.
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
