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Thessaloníki

    Internal Sales Call Center Team Leader - Thessaloniki, Ελλάδα - Randstad Hellas

    Randstad Hellas
    Randstad Hellas Thessaloniki, Ελλάδα

    Βρέθηκε σε: beBee S2 GR - πριν 2 μέρες

    Randstad Hellas background
    Πλήρης απασχόληση
    Περιγραφή

    Randstad is looking for an Internal Sales Call Center Team Leader on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity

    If you:

    ✓ Have expertise in telephone sales

    ✓ Have managed a team in the past

    ✓ Have the ability to work in a fast-paced environment

    ✓ Want to develop your career by joining a leading company like ZeniΘ

    then this role as an Internal Sales Call Center Team Leader is what you are looking for

    key responsibilities

  • Organize and coordinate the activities of the ICC team to achieve quantitative and qualitative goals, including monitoring performance metrics
  • Support call center agents in troubleshooting and out-of-schedule issues, while mediating between segments to solve problems efficiently
  • Motivate team members by discovering training needs, providing coaching, and actively listening to feedback to resolve conflicts and enhance performance
  • Address customer service issues as raised by the ICC and communicate with customers to manage complaints successfully
  • Collect ICC feedback and give feedback to the ICC's Supervisor
  • Keep track of retail sales targets
  • Manage customers' complaints related with ICC, using effective problem-solving techniques to resolve issues promptly
    experience Previous experience in telephone sales, particularly in a similar position, is essential
    skills
  • Excellent communication skills both oral and written
  • Ability to manage a team
  • Exceptional sales and negotiation skills
  • Customer and sales oriented personality
  • Aptitude for problem-solving and attention to detail
  • Ability to understand the needs of the customer
  • Effective time management
    qualifications
  • BSc degree will be an asset
  • Previous experience in telephone sales, particularly in a similar position, is essential
  • Demonstrated experience of at least 2 years in team management is required
  • Computer literacy (MS Office, Internet)
  • Very Good knowledge of English
  • Familiarity with CRM software and telecommunication platforms is advantageous
  • Kuehne Nagel

    Kuehne+Nagel Global Services SKG – Air Logistics Specialist

    Βρέθηκε σε: beBee S2 GR - πριν 1 μέρα

    Kuehne Nagel Thessaloniki, Ελλάδα OTHER

    With more than 82,000 employees at 1,395 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the Road Logistics, Sea Logistics, Air Logistics and Freight Logistics, with a clear focus on pro ...