Turkish Speaking VIP Account Manager - Athens

Job summary

About Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. We're now looking for a Turkish Speaking VIP Account Manager to join our team and play a key role in shaping personalized VIP experiences.

Responsibilities

• Build and maintain strong relationships with Turkish-speaking VIP players, ensuring their needs are understood and consistently met.
• Act as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
• Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
• Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
• Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
• Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

Qualifications

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Native-level or fluent Turkish speaker, with strong English communication skills.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
• Analytical mindset with the ability to use data to drive decisions.

Benefits

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance

Job description