- Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
- Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
- Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
- Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
- Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.
- Fluent English (C1) and Serbian (C1), must be able to read and speak the language with an emphasis on great grammar skills
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in team leadership, preferably in a BPO or tech company environment
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
- Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
- Excellent remuneration package based on experience, skills and performance
- Shifts within 24/7 hours of operation
- Relocation support
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
- Indefinite contract
Private health and life insurance
85 monthly meal vouchers - 65 monthly transport allowance
- €1,300 x 14 salaries
- Relocation: flight booked by TU, 2 week paid accomodation, 350 EUR real estate agency fee reimbursement (if applicable)
- Indefinite contract,
• Private health and life insurance,
• €85 monthly meal vouchers, 65 euro transport allowance. Must have a clear Criminal record
Team Leader with Serbian - Thessaloniki, Ελλάδα - TOPTALENT
Περιγραφή
Position: Team Leader with Serbian
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
OFFER:
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-