- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
experience Previous working experience would be considered a plus but not necessary.
skills - High adaptability in dynamic working environments & rotating shifts
- Excellent verbal & written communication skills
- Client-centric mindset
qualifications - Fluency in Finnish and English (verbal and written) is a must- have
- Fluency in Greek is nice-to- have
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with the gaming industry is a plus
- Customer oriented approach with excellent communication and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively
- Computer literacy
- Flexibility to work on shift rotation 24/7
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Finnish Customer Care Agent - Neo Irakleio, Ελλάδα - Randstad Hellas
Περιγραφή
We are looking for the next Customer Care Agent (Finnish Speaker) to join our client's team in the offices in Athens.
Can you mirror a customer's' language and tone? Are you passionate about the world of Online Gaming?
If yes, we would love to hear back from you
key responsibilities
