Logistics & Distribution Associate - Αθήνα
πριν 3 μέρες
Περιγραφή εργασίας
Our People, Our Energy
The company
Coral Gas A.E.B.E.Y., part of the Motor Oil Group, is active in the market for gas storage and marketing. Through its 4 facilities in Athens, Thessaloniki, Ioannina and Crete, it serves over 1,000,000 customers, supplying them with reliability and safety of gas, constantly investing in innovation and security.
Starting with the role:
Currently, we are seeking to hire an Logistics & Distribution Associate to join our team
During your day you will:
- Collect, review, and register customer orders received through inbound communication channels, ensuring completeness and compliance with internal procedures
- Initiate outbound contact with customers to prompt, confirm, clarify, or follow up on orders, ensuring timely submission and preventing delays in order processing
- Handle customer return requests by coordinating the return order process, ensuring proper documentation and system updates
- Inform customers, when applicable, about delivery schedules, order status, delays, or changes, providing clear and timely updates to manage expectations
- Receive customer complaints, ensuring issues are properly logged, investigated, and resolved in a timely and customer-focused manner, while escalate issues to the Customer Service Supervisor, when required
- Cooperate with Technical team, Sales team, Credit control, Commercial partners, Scheduling to validate Customers orders
- Is responsible for managing contracts end to end, including contract clearance and signature coordination, monitoring compliance with contractual obligations and statutory deadlines (including tax authorities), and maintaining a well-organized electronic contract archive
- Compile, analyze, and report key performance indicators related to customer orders, service levels and complaints to support performance monitoring and continuous improvement
What you need to stand out:
- Bachelor's degree in Engineering or in an Economics-related field
- 1-3 years of experience in years in a similar position
- Customer-focused mindset with a strong commitment to service excellence
- Clear and professional verbal and written communication skills
- Ability to manage high call volumes while maintaining quality standards
- Strong organizational and time-management skills
- Attention to detail and accuracy in data entry and record-keeping
- Ability to prioritize tasks and work effectively under pressure
- Problem-solving skills
- Collaboration and teamwork across multiple departments
- Proficient use of MS Office tools
Our Compass is the #ACTION
#A_uthenticity
#C_ompassion
#T_eamwork
#I_ntegrity
#O_wnership
#N_ever giving up
What gives us energy:
- Friendly and fast paced environment, being always at the heart of the #action
- Continuous learning to empower our teams
- Career Development opportunities across the Motor Oil Group
Competitive compensation package
We @Motor Oil Group are an equal opportunity employer.
Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.
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