Resolution Advisor - Athens
πριν 16 ώρες

Περιγραφή εργασίας
Η Optimal για λογαριασμό πελάτη της, ηγέτιδα εταιρεία στο χώρο της διαχείρισης οικονομικών απαιτήσεων, αναζητά Resolution Advisors.
Ο συγκεκριμένος ρόλος περιλαμβάνει τη διαπραγμάτευση και την επίτευξη οριστικής ρύθμισης οφειλών, μέσα από καθημερινή επικοινωνία με πελάτες.
Αρμοδιότητες:
- Ενημέρωση και διαπραγμάτευση των όρων ρύθμισης και πληρωμής
- Στοχευμένη αναγνώριση δυνατότητας αποπληρωμής των πελατών
- Διαχείριση ενστάσεων πελατών και λήψη αποφάσεων σε ευθυγράμμιση με τις ανάγκες κάθε πελάτη και την πολιτική της εταιρείας
- Διατήρηση αρχείου και καταγραφή στοιχείων σε ηλεκτρονική βάση διαχείρισης πελατών
Απαραίτητα προσόντα:
- Εμπειρία τουλάχιστον 1 έτους στη διαχείριση απαιτήσεων και ληξιπρόθεσμων εμπορικών ή τραπεζικών οφειλών
- Άριστη γνώση χειρισμού Η/Υ και των προγραμμάτων του Office (Word & Excel) ή συστημάτων CRM.
- Ευγένεια και επαγγελματισμός
- Προσήλωση στο στόχο
- Καλός χειρισμός της Αγγλικής γλώσσας
- Ικανότητα απόδοσης υπό συνθήκες πίεσης
- Επικοινωνιακές και διαπραγματευτικές ικανότητες
Παροχές:
- Ανταγωνιστικό πακέτο αποδοχών
- Προοπτικές εργασιακής εξέλιξης
- Μηνιαίο Bonus απόδοσης
Σχετικά με την Optimal
Από το 2005, η Optimal προσφέρει απαράμιλλες, εξατομικευμένες υπηρεσίες ανθρώπινου δυναμικού σε μεγάλους οργανισμούς. Είμαστε περήφανοι για την παροχή μιας πλατφόρμας επιχειρηματικής υποστήριξης 360° προς τους πελάτες μας μέσω 6 τμημάτων:
- Talent Acquisition
- HR Strategy & Talent Development
- Learning & Development
- Workforce Management
- Recruiting
- Outplacement
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