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About me:

Adaptable and efficiency-oriented Guest Relation and Call Center professional with over 14 years of combined experience in hospitality. Passionate about people (individuals and teams) with excellent organizational skills. Influential communicator, solution-oriented, diplomatic, professional who places high value on integrity.

Experience

11/2021-02/2022(Fixed term contract)

Office Employee,Iatriko Plaiou Falirou (Medical Center)

  • Secretarial Support of Microbiology Department
  • Mail Processing and Document Filling
  • Customer Service
  • Complaint Handling
  • Incoming/Outgoing call management

9/2020-7/2021(Fixed term contract)

Office Employee, Municipality of Athens

Compliance with the general protocol and the management of documents, from their receipt to their distribution and archiving.

08/2016-08/2020 (seasonal occupation)

Villas Manager, Paralia Trapezaki, Leivathou, Kefalonia, 28100, Greece

  • Supervising housekeeping and maintenance staff
  • Interacting with guests
  • Customer satisfaction

07/2002-07/2016

Call Centre & Guest Relations Supervisor, Club Hotel Casino Loutraki- 48 Poseidonos Str, Loutraki, 20300, Greece

  • Developed friendly relations with guests to promote facilities and services. 
  •  Dealt with customer queries & solved problems associated with the services offered. 
  • Full cycle of recruiting process management
  • Conducted initial orientation for new hires. 
  • Performed general administration tasks 
  • Payroll preparation

10/2000-06/2002 

Secretary ,Private Clinic, Loutraki-Greece

Supported physician by screening and sorting mail, documents and telephone calls. Scheduling patient appointments and arranging referrals. Billing patients, controlling accounts receivables, transcribing dictation and keeping clinical records.

04/1998-03/1999 

Office Clerk, Hatkar S.A, Athens-Greece

Responsible for performing clerical and administrative duties including scheduling meetings, restocking supplies, filing, greeting clients, sorting mail and handling phone calls.

 

Education

  • Degree in Front Office Operations :Organization for Tourism Education and Training (O.T.E.K)
  •  Bachelor Degree in Business Administration :Technological Educational Institutional (T.E.I.). Dissertation: ’’The Implementation of Public Relations in the Working Environment’’
  •  MBA: Institute Universitaire Kurt Bosh (IUKB). Dissertation: ’’The role of human resources in the provision of high quality services’’

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