Adaptable and efficiency-oriented Guest Relation and Call Center professional with over 14 years of combined experience in hospitality. Passionate about people (individuals and teams) with excellent organizational skills. Influential communicator, solution-oriented, diplomatic, professional who places high value on integrity.
11/2021-02/2022(Fixed term contract)
Office Employee,Iatriko Plaiou Falirou (Medical Center)
- Secretarial Support of Microbiology Department
- Mail Processing and Document Filling
- Customer Service
- Complaint Handling
- Incoming/Outgoing call management
9/2020-7/2021(Fixed term contract)
Office Employee, Municipality of Athens
Compliance with the general protocol and the management of documents, from their receipt to their distribution and archiving.
08/2016-08/2020 (seasonal occupation)
Villas Manager, Paralia Trapezaki, Leivathou, Kefalonia, 28100, Greece
- Supervising housekeeping and maintenance staff
- Interacting with guests
- Customer satisfaction
Call Centre & Guest Relations Supervisor, Club Hotel Casino Loutraki- 48 Poseidonos Str, Loutraki, 20300, Greece
- Developed friendly relations with guests to promote facilities and services.
- Dealt with customer queries & solved problems associated with the services offered.
- Full cycle of recruiting process management
- Conducted initial orientation for new hires.
- Performed general administration tasks
- Payroll preparation
Secretary ,Private Clinic, Loutraki-Greece
Supported physician by screening and sorting mail, documents and telephone calls. Scheduling patient appointments and arranging referrals. Billing patients, controlling accounts receivables, transcribing dictation and keeping clinical records.
Office Clerk, Hatkar S.A, Athens-Greece
Responsible for performing clerical and administrative duties including scheduling meetings, restocking supplies, filing, greeting clients, sorting mail and handling phone calls.
- Degree in Front Office Operations :Organization for Tourism Education and Training (O.T.E.K)
- Bachelor Degree in Business Administration :Technological Educational Institutional (T.E.I.). Dissertation: ’’The Implementation of Public Relations in the Working Environment’’
- MBA: Institute Universitaire Kurt Bosh (IUKB). Dissertation: ’’The role of human resources in the provision of high quality services’’
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