Giannis Fasoulis

I demonstrate consistent professionalism across all aspects of my role through reliability, accountability, and strong interpersonal skills. My excellent attendance record and collaborative nature make me a valuable team member. I pride myself on delivering high-quality work while maintaining positive working relationships. My combination of proven experience, established skill set, and commitment to continuous learning enables me to make meaningful contributions to the organization.

EXPERIENCE
 Nov. 2024 – today
IT Support Specialist • ROCHE HELLAS
Local Support Engineer at Roche Hellas based in Marousi
Setting up new laptops with Windows and corporate applications. Presenting corporate applications and procedures to new employees. Configuring iPhones according to company policy. Supporting company conference facilities. Providing support to all users (on-site and remotely) regarding Google applications.
 Aug. 2023 – Sept. 2024
IT Support • New York College
Local IT Support at New York College based in Kallithea Attikis
Onsite technical support for internal employees, Students and Tutors as well. Setup and repair Desktop PCs and other peripherals. Create and handle Office 365 accounts.
 May 2021 – July 2023
IT Support • Syngenta Hellas (Contract via COSMOS)
Local Support Engineer at Syngenta Hellas based in Anthousa
Remote technical support at the other company's sites. Setup new laptops along the policy of company. Manage and create tickets via SNOW ticketing system. Setup android and IOS mobiles via InTune. Manage IT inventory.
 Dec. 2017 – Dec. 2019
Back Office • Konomis & Manikas
Back-office activities and maintenance of software applications. Maintenance of hardware equipment.
 Dec. 2015 – Feb. 2016
Technical Support Engineer • Space Hellas, Cholargos
Help desk at Cosmote Hellas in Marousi Attikis
Remote solution of any problem related to applications, email, network, and printers.
 Jan. 2015 – Mar. 2015
Technical Support Engineer • Ministry of Interior and Administrative Reconstruction, Athens
Help desk: Solution of any problem faced by the Users related to applications, mail, network, printers. Maintenance of hardware equipment. Setup new desktops and laptops for users and help them to configure.
 Feb. 2014 – July 2014
Technical Support Engineer • Municipality of Galatsi
Development and maintenance of software applications. Repair and setup the hardware equipment. Diagnose hardware issues of users and resolve them.

Bachelor Of Science in information of technology